FAQ

Frequently asked questions

Delivery

What areas do you deliver to?: We deliver across the UK, and further afield wherever our suppliers can fulfil an order. If your order includes items from more than one supplier, expect them to arrive as separate deliveries.

Do I need planning permission for an outdoor sauna?: In most cases an outdoor sauna falls under permitted development, but boundary distances, height and listed-building status all matter. We flag planning considerations before you commit.
What warranty do your products come with?: Every product carries whatever warranty its manufacturer provides. We manage the entire claims process on your behalf, so you only ever need to contact us — see our Warranty page for details.

Can I return a product if it doesn't fit my space?: Yes — eligible items can be returned within 14 days of receipt. Change-of-mind returns are at your own cost; if an item arrives faulty, damaged or incorrect, we cover return shipping. See our Returns page for the full policy.

How can I contact Kaiku?: The quickest way is by email via our Contact page. We don't yet offer phone support during this initial launch phase.

Do you offer trade or installer pricing?: Yes — get in touch via the Contact page and our team will set up a trade account.