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Our returns and refunds policy.
If you change your mind, you can cancel within 14 days of receiving your order, in line with UK consumer law. Items must be unused, complete with all accessories and returned in their original packaging. Return shipping is paid by the customer for change-of-mind returns. Where an item has been handled beyond what is needed to examine it, we may reduce the refund to reflect the loss in value.
For change-of-mind returns you arrange and pay for the return yourself, which keeps our prices lower than they would otherwise be. Contact us first and we'll send you the correct return address for your item, together with the reference the warehouse needs and, where it helps, the details of a courier who will collect. Please don't send anything back before we've given you that reference — every product ships from the supplier who makes or holds it, and an unannounced delivery to their warehouse can be refused.
Tell us within 48 hours of delivery if an item arrives faulty, damaged or incorrect, and send photographs if you can. Reporting quickly matters: our suppliers set their own windows for damage claims, and some are as short as three working days from delivery. We arrange and cover the cost of return shipping in these cases — you are never out of pocket for a fault — and depending on the situation we'll offer a repair, replacement parts, a replacement or a full refund.
Once a made-to-order item has entered production, it can no longer be cancelled unless required by law. Please make sure your specification is confirmed before production begins.
Refunds are issued to your original payment method as quickly as possible once the returned item has been received and inspected. To start a return, contact us with your order number and we'll guide you through the next steps.